Register Complaint on RTPS Portal, Facing delays or issues with your RTPS application? The RTPS Bihar portal now allows citizens to easily register complaints online regarding service delays, incorrect certificates, or technical errors. With a user-friendly interface and streamlined process, filing a grievance through the RTPS system ensures faster resolution and improved service transparency for residents of Bihar.
What is RTPS Complaint Service?
The RTPS Complaint Service is an official grievance redressal system launched under the Bihar RTPS (Right to Public Service) portal. It enables citizens to raise complaints online related to delays, errors, or denial of services such as caste certificates, income certificates, domicile proofs, and other essential documents. Whether your application is stuck, rejected without reason, or the certificate contains incorrect details the RTPS Complaint Service allows you to submit your issue digitally and receive timely updates.
This transparent and citizen-focused system ensures that every service request is monitored and resolved efficiently by the concerned department. Users can register their grievances anytime through the official RTPS website or mobile app without visiting any office physically.
Who Can Register a Complaint?
Any citizen of Bihar who has applied for services through the RTPS portal is eligible to register a complaint. Whether you are an applicant waiting for a certificate, someone facing technical issues during form submission, or a user receiving incorrect service details you have the right to raise a grievance.
There is no restriction based on age, gender, or profession. As long as you have a valid RTPS application number or service reference, you can lodge a complaint directly on the portal. This includes:
- Applicants awaiting caste, income, or residence certificates
- Individuals experiencing delays or technical errors
- Users receiving incomplete or incorrect documents
The service is open to all residents of Bihar seeking timely and transparent resolution of their RTPS-related concerns.
Documents Required to File Complaint on RTPS
Filing a complaint on the RTPS portal is a simple process that usually requires minimal documentation. However, to ensure faster and more accurate resolution, it’s important to keep certain documents ready at the time of submitting your grievance. Here’s what you may need:
- RTPS Application Number: This is the most crucial detail used to track and verify your complaint.
- Registered Mobile Number: Used for verification and receiving status updates.
- Proof of Service Request (Optional): A screenshot or copy of your application acknowledgment, if available.
- Aadhaar Card (Optional): May be needed in some cases to validate your identity.
- Error Proof (Optional): If your complaint is about incorrect details, attach a copy of the incorrect document or supporting evidence.
While not all documents are mandatory, attaching relevant proof helps the RTPS team process your complaint quickly and effectively.
Step-by-Step Guide to Register Complaint on RTPS Portal
Registering a complaint on the RTPS Bihar portal is quick, simple, and completely online. Follow the step-by-step process below to raise your grievance and ensure timely resolution:
- Visit the Official RTPS Portal: Go to the official RTPS Bihar website at serviceonline.bihar.gov.in.
- Click on the “Lodge Public Grievance” Section: On the homepage or services menu, locate and click the “Lodge Public Grievance” or similar option related to complaint registration.
- Enter Your Basic Details: Fill in your name, mobile number, email (if any), and address. Make sure your mobile number matches the one used during the RTPS application.
- Provide RTPS Application Number: Enter the RTPS reference number or application ID related to your complaint.
- Write a Clear Complaint Description: Briefly explain the issue you’re facing such as service delay, wrong information on the certificate, or technical error.
- Upload Supporting Documents (Optional): You can attach screenshots, error documents, or any proof that supports your complaint.
- Submit the Complaint Form: Once everything is filled, click on “Submit” to complete the complaint registration. You will receive a Complaint ID for future tracking.
How to Track RTPS Complaint Status
After registering your complaint on the RTPS Bihar portal, it’s important to monitor its progress. The portal offers a dedicated feature to help you track the status of your grievance anytime, from anywhere. Here’s how you can do it:
- Visit the RTPS Bihar Official Website: Go to serviceonline.bihar.gov.in using your browser.
- Click on “Track Grievance Status”: On the homepage or grievance section, find and click the “Track Grievance” or “Complaint Status” link.
- Enter Your Complaint ID or Registered Mobile Number: Provide the Complaint ID you received at the time of registration, or enter your registered mobile number linked with your application.
- Submit and View Status: Click on the “Search” or “Track” button. The system will display the current status of your complaint, including actions taken, response from officials, and expected resolution time.
Tips for a Successful Complaint Resolution
Submitting a complaint on the RTPS portal is just the first step how you present and follow up can make a big difference in getting faster and effective results. Follow these expert tips to increase your chances of a smooth resolution:
- Use Accurate and Clear Information: Always double-check your application number, mobile number, and complaint details before submitting. Clear and factual complaints are easier to resolve.
- Attach Relevant Supporting Documents: Adding screenshots, error messages, or faulty certificates can help officials understand your issue quickly and take faster action.
- Be Polite and Precise in Your Complaint Message: Avoid long or emotional messages. Stick to the point, describe the issue professionally, and keep your tone respectful.
- Note and Save Your Complaint ID: After submitting the complaint, note down the Complaint ID. It is crucial for tracking status and any future communication.
- Follow Up if No Action Is Taken: If you don’t get a response within the expected time, revisit the portal, track the status, and consider re-submitting or escalating the issue.
- Keep Your RTPS Application Details Handy: Officials may request original application details keep a copy saved for verification if needed.
By following these simple yet powerful tips, you ensure your RTPS grievance is taken seriously and resolved without unnecessary delays.
Advantages of Registering a Complaint on RTPS Portal
The RTPS Bihar portal offers a modern and efficient way for citizens to resolve service-related issues without visiting government offices.
| Time-Saving and Hassle-Free: You can file a complaint online anytime, eliminating the need for long queues or repeated office visits. |
| 100% Online & Paperless Process: The entire grievance redressal system is digital, making the process smooth, eco-friendly, and user-focused. |
| Trackable Complaint Status: Every complaint gets a unique ID, allowing users to track progress in real-time through the portal. |
| Transparency and Accountability: Your complaint is directly routed to the concerned department, promoting faster response and reducing corruption. |
| Secure and Verified Submissions: With mobile verification and application tracking, the platform ensures your data and requests are handled securely. |
| Direct Access to Authorities: Users can escalate unresolved complaints, ensuring fair hearing and resolution without middlemen. |
| Mobile App Access: The RTPS mobile app allows you to register and monitor complaints on the go, adding more flexibility to the process. |
Common FAQs About RTPS Complaint Service
Here are the most frequently asked questions about filing and tracking complaints on the RTPS Bihar portal for quick and effective resolution.
Is there any fee for filing a complaint on RTPS?
No, the complaint registration service is completely free of cost for all citizens.
How long does it take to get a response after submitting a complaint?
Usually, complaints are addressed within 7 to 15 working days, depending on the nature of the issue.
Can I track my complaint status online?
Yes, you can use the “Track Grievance” feature on the RTPS portal using your Complaint ID or registered mobile number.
What should I do if my complaint is not resolved?
If no action is taken, you can escalate your complaint through the portal or contact RTPS support via helpline numbers.
Can I file a complaint without an RTPS application number?
While it’s best to have an application number, some technical or general grievances may be filed using your mobile number and service details.
Is there a mobile app for filing and tracking RTPS complaints?
Yes, the official RTPS mobile app allows you to lodge complaints and check status conveniently from your smartphone.
Conclusion
Registering a complaint on the RTPS Bihar portal empowers citizens with a fast, transparent, and accessible way to resolve public service issues. Whether you’re facing delays, incorrect documents, or technical glitches, the online grievance system ensures your voice is heard without the hassle of office visits. With real-time tracking, dedicated support, and digital convenience, RTPS is transforming how government services are delivered in Bihar. For a smoother experience and quicker solutions, always use the official portal to raise your concerns efficiently and responsibly.
